Define a user journey across samples in an audit.
Goal
Map an ordered sequence of samples representing one user task, so it can be evaluated as a journey.
Preconditions
- The workspace is on a plan with journey mapping (Pro or Enterprise). <!-- needs review -->
- The audit already contains the samples that compose the journey.
- You can articulate the user goal in one sentence.
Steps
- Open the audit and go to the Journeys tab.
- Click New journey.
- Enter a name (e.g., "Signup and complete first purchase").
- Enter a goal sentence (e.g., "A first-time visitor creates an account and completes a checkout").
- Add samples in order. Drag to reorder.
- Optionally add notes per step describing transitions to watch (focus, session, error recovery).
- Save.
Evaluating the journey
After saving, the journey can be evaluated like a sample:
- Walk through the steps in order using the assistive tech under test (screen reader, keyboard-only, etc.).
- Record cross-page findings on the journey, not on individual samples.
- Findings tied to a journey appear in the journey section of the report.
Verify success
- The journey appears in the Journeys tab.
- Steps are in the intended order.
- The journey can be opened and walked through.
Common pitfalls
- One journey per page. A journey is multi-step by definition; if it fits on one sample, it is a sample, not a journey.
- Too many journeys. More than 5 usually means the journeys are too granular. Combine or remove.
- Omitting the goal sentence. Without a stated goal, the journey is just an ordered list, and evaluators cannot tell what counts as success.