RAWeb 1.1
Support service
A support service can be
- the feedback mechanism identified in the website's accessibility statement,
- a help desk,
- a call centre,
- technical support,
- a relay service,
- a training service.
Where this term is used
3 accessibility criteria refer to this definition.
- 16.1 — Does each support service provide information about the accessibility features and accessibility compatibility described in the documentation of the website?
- 16.2 — Each support service meets the communication needs of people with disabilities directly or through a relay service. Is this rule respected?
- 16.3 — Does the documentation provided by the support service comply with the digital accessibility rules?