RAAM 1.1
Support services
A support service can be
- the feedback mechanism identified in the application's accessibility statement,
- a help desk,
- a call centre,
- a technical support,
- a relay service,
- a training service.
Where this term is used
3 accessibility criteria refer to this definition.
- 14.1 — Does each support service provide information relating to accessibility features and accessibility compatibility, described in the documentation?
- 14.2 — The support service meets the communication needs of people with disabilities directly or through a relay service. Is this rule respected?
- 14.3 — Does the documentation provided by the support service comply with the digital accessibility rules?