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Start a Pro trial, subscribe to a paid plan, or move up to a higher one, and what you are charged.

Goal

Move a workspace from Free to a paid plan, or from one paid plan to a higher one.

Before you start

  • A plan belongs to a workspace, not to a person. Upgrading one workspace changes nothing in your other workspaces. Each workspace has its own subscription.
  • Only an Owner or a Moderator can manage billing. Other members see the plan but cannot change it.
  • Prices exclude taxes. Current prices and quotas are on the pricing page. What each tier unlocks is in product / plans and roles.

Try Pro first

  1. Open Management > Billing & Plan.
  2. Click Try Pro free for 14 days.
  3. Confirm on the Stripe page. No card is needed to start.

Rules:

  • One trial per person. If you have already used yours, the button takes you to a normal paid checkout instead.
  • If you add no payment method before day 14, the workspace returns to Free that day. Nothing is deleted.
  • When the trial ends, choose See plans to subscribe or Continue with Free.

Subscribe from Free

  1. Open Management > Billing & Plan.
  2. Pick Monthly or Annual with the toggle. Annual costs the same as 10 months.
  3. Click Upgrade to Starter, Upgrade to Pro or Upgrade to Enterprise.
  4. If you hold a usable coupon, a dialog lists it first. Copy the code, then Continue to checkout.
  5. On the Stripe page, enter your card, billing address and, for a business, your VAT number. Paste a promo code in the promo code field if you have one.
  6. Pay. You return to Billing & Plan and the new features are active right away.

You can check a code before paying in the Promo Code box on Billing & Plan.

Move up from a paid plan

Going from Starter to Pro, or from Pro to Enterprise, changes the existing subscription. It does not create a second one.

  1. Click Upgrade to {plan} on the higher plan.
  2. A confirmation dialog shows what will be charged:
    • the prorated difference for the rest of the current period, charged now to the card on file;
    • the new renewal price and date;
    • any add-on the new plan includes. It stops being billed separately, and you get a prorated credit for the rest of the period.
  3. Click Confirm upgrade.

You can switch between monthly and annual billing during the same upgrade. The dialog then shows the amount charged now, minus the credit for the unused part of the current plan.

Taxes and invoices

  • An EU business with a valid VAT number pays no VAT (reverse charge). Other customers pay the VAT rate that applies to them.
  • Invoices, payment method and billing details are managed in the billing portal. See procedures / manage billing and payments.

Enterprise

  • Every member takes a seat. Enterprise includes a number of seats, and extra seats are billed at the end of each billing period, based on the highest count in that period. A Reader who cannot edit anything is free (product / plans and roles).
  • Enterprise includes one extra Pro workspace at no charge. Create it from the Linked Pro workspace card on Billing & Plan.
  • For custom terms or questions, use the Contact Sales form on Billing & Plan.

Common pitfalls

  • Upgrading the wrong workspace. Check the workspace switcher before you pay.
  • Buying an add-on instead of Pro. On Starter, Journeys, Scanner and MCP cost extra, but Pro includes all three. Billing & Plan offers the Pro upgrade when you try to add one.
  • Beta workspaces keep a special free plan. Their plan is changed through Contact Sales, not by self-service.

Related

Last reviewed: 2026-10-08